Discharge transportation that doesn't stall your bed turnover.
Same-day pickup. Real-time arrival tracking for case managers. A dedicated discharge line. Zyvra is the transportation partner Austin hospitals call when getting patients home safely matters as much as getting them home on time.
Discharge delays cost beds. Bad transitions cause readmissions.
A patient ready for discharge sitting in a bed for four hours waiting for transportation isn’t just frustrating — it’s expensive. For your hospital, every hour of delayed discharge ties up a bed, frustrates the next admission, and cascades into the rest of the day’s flow.
Worse: when discharge transport runs late or unreliably, case managers improvise. A family member who can’t actually safely get the patient home does it anyway. A patient with mobility issues gets dropped at a curb instead of helped to the door. Both scenarios increase the chance of a fall, a missed medication, a ride right back to the ER within 30 days.
Zyvra is built to be the discharge partner that arrives when promised, transfers patients safely, and closes the loop with your case management team.
Our discharge workflow
Step 1: Case manager books via portal or dispatch line
Dedicated case management hotline for discharge bookings. Trips can be scheduled the morning of discharge with a confirmed pickup window. Recurring discharge templates available for hospitals with predictable patterns.
Step 2: Real-time status to the discharge planner
Driver assigned, en-route notifications, arrival confirmation, departure confirmation, drop-off confirmation — all sent automatically to the case manager who booked the trip.
Step 3: Door-through-door transport
Patients are escorted from the hospital room (when appropriate) through the vehicle and into their home or next-of-care setting. Wheelchair, stretcher, ambulatory, or specialized seating — whatever the discharge plan requires.
Step 4: Optional - warm handoff to home health
If home health, hospice, or family is meeting the patient at home, we coordinate the arrival timing so nobody is left alone during the transition.
The right vehicle for the right discharge
Ambulatory
For patients who walk with minimal assistance. Standard arrival window: 30–90 minutes from booking.
Wheelchair
ADA-compliant lifts, four-point securement, trained driver assistance. Standard arrival window: 60–90 minutes from booking.
Stretcher
For non-ambulatory patients or those who need horizontal positioning. Standard arrival window: 90–120 minutes from booking.
Broda Traversa Transport Chair
Specialty tilt-in-space seating for high-acuity patients needing pressure relief, postural support, and dignified positioning during transport.
A different model than the broker network
Most non-emergency medical transportation in Austin runs through Medicaid managed care brokers chasing trip volume. That model creates the problems hospitals know too well: late pickups, reassigned trips, drivers who’ve never seen your facility before, and no real accountability when something goes wrong.
Zyvra is private-pay only. We don’t accept broker assignments, which means we don’t reassign your patients to a third-party fleet. The driver who arrives is a Zyvra driver. The vehicle they arrive in is part of our fleet. The schedule we commit to is the schedule we keep.
For hospitals discharging insured patients — especially Medicare Advantage members with rich supplemental transportation benefits, self-pay patients, and patients whose families value reliability over the cheapest option — that’s a meaningful difference. It also means HIPAA accountability stops with us, not a broker layer.
- Built for hospital case management workflows
- Service guarantees
- Confirmed pickup window at booking
- Real-time GPS tracking visible to case management
- Backup capacity for driver call-outs
- Same-day discharge response standard
- Documentation BAA executed at partnership setup
- Discharge transport reports for reconciliation
- Monthly volume reports for hospital leadership
- Audit trail of every trip with timestamps
- Support Dedicated case management hotline
- Account manager for partnership questions
- Same-day issue resolution commitment
- Transparent incident reporting when something goes wrong
- Who this page is for Hospital case managers and discharge planners
- Social workers coordinating safe discharge
- Patient flow and throughput leaders
- CFOs concerned about LOS and bed turnover
- Quality officers managing 30-day readmission rates
- Nurse case managers in case management departments
Set up a hospital discharge partnership
Tell us about your hospital’s discharge volume and patterns. We’ll outline what a partnership looks like — dedicated case management line, response-time SLAs, vehicle type mix, and reporting your team needs. Or call our partner relations line at (737) 271-9474.