Transportation as an extension of your community's care.
Your residents and their families notice the details. So do we. Zyvra’s white-glove NEMT for Austin senior living and memory care communities means clean, modern vans, professionally trained drivers, and the kind of reliability that reflects well on your brand.
The transportation your residents deserve. The reliability your team needs.
1. Brand alignment
Your residents pay premium rates for a community that meets their expectations. Their transportation should match. Zyvra's vans, drivers, and service standards align with the experience your community delivers — not a contrast to it.
2. Family-facing reliability
When a daughter visits Mom and sees a polished, on-time pickup, that's a positive touchpoint that reinforces her decision to choose your community. When the van is late, broken, or driven by a different stranger every visit, that's a complaint to your director — and a damaged tour the next time prospects visit.
3. Memory care expertise
Drivers professionally trained in dementia communication, familiar-face continuity, and behavior-aware transfers. We don't rotate drivers across memory care residents arbitrarily. Continuity matters for residents whose orientation depends on it.
4. Operational simplicity
Facility portal for scheduling. Charge nurse and family SMS updates. Consolidated monthly invoicing. Dedicated account manager. Your team focuses on resident care, not coordinating rides.
What we transport residents to
- Routine medical and specialist appointments
- Recurring dialysis, oncology, and infusion treatments
- Hospital admissions and discharge returns
- Physical and occupational therapy sessions
- Family-arranged personal trips (private pay)
- Religious services, weddings, funerals (private pay)
- Quality-of-life outings — gardens, museums, restaurants — for cognitively appropriate residents
Vehicle types we bring to senior living communities
- Wheelchair NEMT — ADA-compliant lifts, four-point securement
- Stretcher NEMT — for residents needing horizontal positioning
- Ambulatory NEMT — for residents who walk with minimal assistance
- Broda Traversa transport chair — for residents needing pressure relief and postural support
Three ways to partner. Scaled to your community.
Whether your community needs occasional rides for individual residents or a fully embedded transportation program, we have a model that fits.
On-Demand Partner
For communities with occasional transportation needs. Pay-per-trip with priority booking for your residents and families. Family direct billing or facility billing options. Best fit: communities just starting to evaluate dedicated NEMT, or communities with low monthly volume.
Account Partner
For communities with regular monthly volume. Volume-based pricing, consolidated monthly invoicing, dedicated account manager. Recurring appointment templates locked in for residents with predictable schedules. Best fit: communities ready to centralize transportation as a service offering.
Preferred Partner
For communities with high monthly volume or specialized needs. Embedded scheduling, dedicated drivers, custom service-level agreement. Co-branded resident communications available. Best fit: large communities, memory care specialty programs, or communities looking to make premium transportation a marketed amenity.
Pricing varies by partnership model, monthly volume, and service-level needs. We work it out together during the partner consultation.
What our community partners can expect
On-time performance
We aim for 95%+ on-time pickups. Each missed window is logged and reviewed.
Familiar drivers
Continuity matters for senior residents. We assign consistent drivers to your community whenever scheduling allows.
Family-facing communication
SMS updates to family members at pickup, en-route, and arrival, with their permission and at the resident’s request.
Backup capacity
Driver call-outs and vehicle issues are covered by reserve capacity. Your residents’ rides don’t depend on a single driver showing up.
HIPAA from day one
BAA executed at partnership setup. Drivers trained in PHI handling and resident dignity protocols.
Dedicated account manager
One human contact for your community. Your director, charge nurse, or family services lead always knows who to call.
Who this page is for
- Executive directors and administrators
- Marketing and family services directors
- Charge nurses and clinical leads
- Memory care directors and program managers
- Independent living, assisted living, and CCRC operators
- Hospice and end-of-life coordinators within senior living settings
Talk to us about your community’s transportation
Tell us about the size and mix of your community, the kind of trips your residents need, and what your families expect. We’ll outline what a partnership would look like.
Or call our partner relations line at (737) 271-9474.