{"id":938,"date":"2025-10-09T19:21:45","date_gmt":"2025-10-09T19:21:45","guid":{"rendered":"https:\/\/zyvramobility.com\/?page_id=938"},"modified":"2026-05-20T18:20:10","modified_gmt":"2026-05-20T18:20:10","slug":"faqs","status":"publish","type":"page","link":"https:\/\/zyvramobility.com\/?page_id=938","title":{"rendered":"Faqs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"938\" class=\"elementor elementor-938\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-351ebcf6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"351ebcf6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b471a0b\" data-id=\"b471a0b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e721c3b elementor-widget elementor-widget-heading\" data-id=\"6e721c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-2b42621 e-flex e-con-boxed e-con e-parent\" data-id=\"2b42621\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21c93c9 elementor-widget elementor-widget-heading\" data-id=\"21c93c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Information\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-788fbb2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"788fbb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>What is Non-Emergency Medical Transportation (NEMT)?<\/b><\/p><p><span style=\"font-weight: 400;\">Non-Emergency Medical Transportation (NEMT) provides transportation for individuals who are not in a life-threatening situation but require assistance to travel to and from medical appointments, therapies, and other healthcare-related services. To explore your options, <a href=\"https:\/\/zyvramobility.com\/services\/\"><strong data-start=\"1036\" data-end=\"1069\">Learn More About Our Services<\/strong><\/a><\/span><\/p><p><b>What services does Zyvra Mobility offer?<\/b><\/p><p><span style=\"font-weight: 400;\">We offer a variety of transportation services to meet your needs, including:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ambulatory Rides<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/zyvramobility.com\/services\/wheelchair-nemt-austin\/\"><span style=\"font-weight: 400;\">Wheelchair Rides<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/zyvramobility.com\/stretcher-nemt-services-in-austin\/\"><span style=\"font-weight: 400;\">Stretcher Rides<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Traversa Chair Rides<\/span><\/li><\/ul><p><b>Rides for:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hospital Discharge or Intake<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Medical Appointments<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Healthcare Specialist Appointments<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Outpatient Procedures<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Therapy (Occupational Therapy \/ Physical Therapy)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adult Daycare<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dialysis<\/span><\/li><li><span style=\"font-weight: 400;\">Senior Living Facilities<br \/><\/span><b><\/b><\/li><\/ul><p><b>What is your service area?<\/b><\/p><p><span style=\"font-weight: 400;\">Our wheelchair and stretcher accessible vans are available for both local transportation in the <\/span><b>Austin, TX and Round Rock, TX area<\/b><span style=\"font-weight: 400;\"> and <\/span><b>long-distance transportation <\/b><span style=\"font-weight: 400;\">throughout the region<\/span><b>.<\/b><\/p><p><b>Areas covered:<\/b><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/zyvramobility.com\/austin-tx-nemt\/\"><span style=\"font-weight: 400;\">Austin NEMT<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/zyvramobility.com\/round-rock-tx-nemt\/\"><span style=\"font-weight: 400;\">Round Rock NEMT<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/zyvramobility.com\/travis-county-tx-nemt\/\"><span style=\"font-weight: 400;\">Travis County NEMT<\/span><\/a><\/li><\/ul><\/li><\/ul><p><b>How can I book a ride with Zyvra Mobility?<\/b><\/p><p><a href=\"https:\/\/zyvramobility.com\/contact\/\"><span style=\"font-weight: 400;\">You can easily schedule a ride online here<\/span><b>:<\/b><span style=\"font-weight: 400;\">\u00a0 <\/span><b>&#8220;Request a Ride&#8221;<\/b><span style=\"font-weight: 400;\">.<\/span><\/a><\/p><p><span style=\"font-weight: 400;\">You can also request a ride by directly contacting us at:<\/span><\/p><ul><li aria-level=\"1\"><b style=\"font-weight: 400;\">Phone:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span>(737) 271 &#8211; 9474<\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Email:<\/b> <a href=\"mailto:nsimic@reliawheels.com\"><span style=\"font-weight: 400;\">wesleyburris@zyvramobility.com<\/span><\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e7eed6 e-flex e-con-boxed e-con e-parent\" data-id=\"1e7eed6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c2771a elementor-widget elementor-widget-heading\" data-id=\"3c2771a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eligibility and Coverage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41ab92c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"41ab92c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Who is eligible for Zyvra Mobility NEMT services?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Zyvra Mobility NEMT services are available to individuals who require assistance with transportation to and from medical appointments, therapies, and other healthcare-related services, and are not in a life-threatening emergency. This includes individuals using wheelchairs, stretchers, or those who need ambulatory assistance.<\/span><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Does insurance cover Zyvra Mobility NEMT services?<\/b><b><br \/><\/b><strong data-start=\"1267\" data-end=\"1306\">Zyvra Mobility is Private Pay only.<\/strong> We do not bill Medicaid, Medicare, or private insurance directly. If your plan includes out-of-network transportation benefits, you may be able to submit your receipt or invoice directly to your insurer for reimbursement. Reimbursement is not guaranteed<br \/>You can also estimate pricing using our <a href=\"https:\/\/zyvramobility.com\/medical-transportation-cost-calculator\/\"><strong data-start=\"1970\" data-end=\"2012\">Medical Transportation Cost Calculator<\/strong><\/a><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Do you accept Medicaid or Medicare Advantage plans?<\/b><b><br \/><\/b><strong data-start=\"1858\" data-end=\"1901\">No. Zyvra Mobility is Private Pay only.<\/strong> We do not bill Medicaid or Medicare Advantage plans directly. If your plan offers out-of-network reimbursement for transportation, you may submit your receipt or invoice directly to your insurer. Reimbursement is not guaranteed.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a5a2f2 e-flex e-con-boxed e-con e-parent\" data-id=\"5a5a2f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9a3201 elementor-widget elementor-widget-heading\" data-id=\"b9a3201\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Booking and Scheduling<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f77ea elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b1f77ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>How far in advance should I schedule a ride?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">While we strive to accommodate all requests, we recommend scheduling your ride at least 24-48 hours in advance to ensure availability, especially for specific times or long-distance transportation.<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Can I schedule recurring rides for regular appointments?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Yes, we can arrange recurring rides for regular appointments such such as dialysis or therapy. Please contact us to set up a recurring schedule that meets your needs.<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>What information do I need to provide when booking a ride?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">When booking a ride, please be prepared to provide:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Your name and contact information<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The patient&#8217;s name (if different from the booker)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Pickup and destination addresses<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Date and time of the appointment<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Type of service needed (ambulatory, wheelchair, stretcher, Traversa chair)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Any special instructions or assistance required<\/span><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>What happens after I request a ride online or by phone?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">After you request a ride, our team will review your information and confirm your booking. You will receive a confirmation with the details of your ride, including the scheduled time and any relevant instructions.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5b9c21 e-flex e-con-boxed e-con e-parent\" data-id=\"e5b9c21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11d1f98 elementor-widget elementor-widget-heading\" data-id=\"11d1f98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">During the Ride<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ccc7bb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2ccc7bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Can I bring a companion or caregiver with me?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Yes, you are welcome to bring a companion or caregiver with you on your NEMT ride. Please inform us when booking if you will have additional passengers.<\/span><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Are service animals allowed in your vehicles?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Yes, trained service animals are welcome in our vehicles. Please let us know when booking if you will be traveling with a service animal.<\/span><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>What should I bring with me on my NEMT ride?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">We recommend bringing any necessary medical documents, identification, and personal items you may need for your appointment. If you have specific medical equipment, please inform us in advance.<\/span><br \/>Learn more in our guide: <strong data-start=\"3336\" data-end=\"3376\"><a href=\"https:\/\/zyvramobility.com\/what-to-expect-nemt-driver\/\">What to Expect from Your NEMT Driver<\/a><br \/><br \/><\/strong><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>What types of assistance do drivers provide?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Our drivers are trained to provide professional and compassionate assistance, including help with boarding and exiting the vehicle, securing wheelchairs or stretchers, and ensuring a safe and comfortable ride. They are not authorized to provide medical care.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b467c3 e-flex e-con-boxed e-con e-parent\" data-id=\"1b467c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ea6f99 elementor-widget elementor-widget-heading\" data-id=\"7ea6f99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cost and Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-122ddee elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"122ddee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>How much do Zyvra Mobility NEMT services cost?<\/b><b><br \/><\/b><p data-start=\"2394\" data-end=\"2584\">Please visit our <a href=\"https:\/\/zyvramobility.com\/pricing\/\"><strong data-start=\"2451\" data-end=\"2462\">Pricing<\/strong><\/a> page for our current rate structure. For trips outside Williamson, Travis, or Hays County, contact us for a custom quote.<\/p><p data-start=\"2586\" data-end=\"2698\">That\u2019s the cleanest version. It sends users straight to the right page and avoids stuffing the FAQ with numbers.<\/p><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>What payment methods do you accept?<\/b><b><br \/><\/b>We accept <strong data-start=\"2442\" data-end=\"2457\">Private Pay<\/strong> payments, including major credit and debit cards. We do not offer direct billing to insurance. If your plan allows out-of-network reimbursement, you may submit your receipt or invoice directly to your insurer<\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Do you offer mileage reimbursement?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Zyvra Mobility does not offer mileage reimbursement. Our services are provided as a direct transportation solution.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ffb86e e-flex e-con-boxed e-con e-parent\" data-id=\"6ffb86e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56054a5 elementor-widget elementor-widget-heading\" data-id=\"56054a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellations and Changes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62cb5cb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"62cb5cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>What is your cancellation policy?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">We understand that plans can change. Please notify us as soon as possible if you need to cancel or reschedule a ride. Our cancellation policy requires at least<\/span><b> [X hours\/days] <\/b><span style=\"font-weight: 400;\">notice to avoid a cancellation fee.<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>What if my medical appointment is rescheduled?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">If your medical appointment is rescheduled, please contact us immediately at 585-346-6021 to adjust your transportation schedule. We will do our best to accommodate the new time.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24c67fb e-flex e-con-boxed e-con e-parent\" data-id=\"24c67fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ea2fba elementor-widget elementor-widget-heading\" data-id=\"9ea2fba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints and Feedback<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed22e4a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ed22e4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>What should I do if my ride is late?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">If your ride is running late, please contact us immediately at 585-346-6021. We will provide you with an update and work to resolve the situation promptly.<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>How can I provide feedback about my ride experience?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">We value your feedback! You can provide feedback about your ride experience by contacting us directly via phone or email at wesleyburris@zyvramobility.com. Your input helps us improve our services.<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Who do I contact if I have a complaint?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">If you have a complaint, please contact our customer service team at 585-346-6021 or wesleyburris@zyvramobility.com. We are committed to addressing your concerns and finding a satisfactory resolution.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8aa8562 e-flex e-con-boxed e-con e-parent\" data-id=\"8aa8562\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1d341b elementor-widget elementor-widget-heading\" data-id=\"f1d341b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Additional Services\/Restrictions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0d8d33 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e0d8d33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Can Zyvra Mobility take me to non-medical appointments (e.g., pharmacy, grocery store)?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Our primary focus is on non-emergency medical transportation. For inquiries about transportation to non-medical appointments, please contact us directly to discuss your specific needs.<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Are there any distance restrictions for your NEMT rides?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Zyvra Mobility offers both local transportation within the Austin, TX and Round Rock, TX area and long-distance transportation throughout the region. Please contact us to discuss your specific distance requirements.<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Do you provide translation services if needed?<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">While we do not directly provide translation services, please inform us of any language barriers when booking, and we will do our best to assist you or provide resources.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b01aa73 elementor-widget elementor-widget-html\" data-id=\"b01aa73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [{\n    \"@type\": \"Question\",\n    \"name\": \"What areas of Texas do you serve for medical transport?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Zyvra Mobility is based in Austin, TX. 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